West Covina Urgent Care (626)243-7134 – Santa Clarita Urgent Care (661)260-3155 – Open 7 Days a Week
Open 7 Days A Week!

Frequently Asked Questions

SmartClinic Urgent Care invites you to check the list below to see whether your question may be answered here. Please feel free to use the contact form, email, call us or simply visit us.

 

Do I need an appointment?

Walk-ins are welcome. An appointment is never needed, we will see you when you need to be seen.

Do you accept my insurance?

We accept most insurance plans. Contact your provider or contact us if you are not sure.

Click here to see our Insurance providers

What forms of payment do you accept?

We accept cash or checks. We also accept Visa, MasterCard, Discover, and American Express credit cards.

I am a Kaiser patient. May I be seen by you?

During the day we will ask you to be seen by your primary medical doctor (PMD). If your PMD is not available, or it is after normal working hours, we will see you and report our findings to your PMD. You may be responsible for charges incurred at your visit.

Can I call you for advice about my illness?

We need to examine you in order to advise you on your illness and provide proper treatment. For established patients, some insurance plans will allow an internet consultation.

SmartClinic is closed. What should I do?

Please call your PMD for advice. If you have a medical emergency, call 911 or go to the nearest emergency room.

Where do I get my medications?

SmartClinic will provide you a prescription.  You may take this prescription to the pharmacy of your choice.

What should I bring to SmartClinic?

Please bring your insurance card and any other medical information (medications, old EKG’s, radiology reports) that may be helpful. We recommend that you maintain an updated list of your medications and healthcare history at www.google.com/health.

How do you maintain patient privacy?

We adhere to HIPAA Guidelines, which is a federal law that very carefully protects your private healthcare information. It is our every intention to keep your personal information private. We normally forward information and lab results from your visit to your PMD to assist them in your care. If there some reason you don’t want your record sent to your personal physician please let us know.

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